Autism Behavioral Learning Enrichment Centre Limited Privacy Policy

Introduction

Autism Behavioral Learning Enrichment Centre Limited (hereinafter referred to as “we” or “the Centre”) is committed to protecting the privacy and personal data of our clients, website visitors, and related individuals. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486).

1. Data We Collect

We may collect the following types of personal data:

  • Personal Identification Data: Name, contact details (email address, phone number), and address.

  • Sensitive Personal Data: Data related to child behavioural therapy, health records, or developmental assessments collected during service provision.

  • Website Usage Data: Data collected via cookies or analytics tools, such as IP address, browser type, and pages visited on our website (https://ablehk.org/).

  • Other Data: Information you voluntarily provide when contacting us or using our services.

2. How We Collect Data

We collect personal data through the following methods:

  • Direct Interaction: Provided by you via email, phone, or in-person consultations.

  • Forms and Applications: Data provided during registration for therapy services or inquiries.

  • Website Analytics: Non-personal data collected automatically via cookies or third-party analytics tools (e.g., Google Analytics).

  • Third Parties: Data provided by guardians, schools, or healthcare professionals with your consent.

3. How We Use Data

We use your personal data to:

  • Provide and improve Applied Behaviour Analysis (ABA) therapy and related services.

  • Contact you regarding appointments, updates, or inquiries.

  • Process payments and manage administrative tasks.

  • Analyse website usage to enhance user experience.

  • Comply with Hong Kong legal requirements.

We process sensitive personal data (e.g., health or therapy-related data) only with the explicit consent of you or the child’s legal guardian, unless otherwise required by law.

4. Data Disclosure

We may share your personal data with:

  • Service Providers: Trusted third parties assisting with service delivery (e.g., payment processors or IT providers), bound by confidentiality agreements.

  • Professional Partners: Therapists, educators, or healthcare professionals involved in your child’s treatment, with your consent.

  • Legal Authorities: When required by law or to protect the Centre’s or others’ rights, safety, or property.

We do not sell or share your personal data for marketing purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Secure storage of physical and digital records.

  • Encryption of sensitive data during online transmission.

  • Restricting access to authorised personnel only.

However, no system is entirely secure, and we cannot guarantee absolute data security.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law, for example:

  • Client records are retained for up to 7 years after service termination, in compliance with Hong Kong law.

  • Website usage data is retained for up to 2 years for analytical purposes.

7. Your Rights

Under the Personal Data (Privacy) Ordinance, you have the right to:

  • Access the personal data we hold about you or your child.

  • Request correction of inaccurate or incomplete data.

  • Request data deletion, where permitted by law.

  • Object to or restrict data processing in certain circumstances.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 40 days, as required by Hong Kong law.

8. Cookies and Website Tracking

Our website uses cookies to enhance user experience and collect analytics data. You can manage cookie preferences through your browser settings. By continuing to use our website, you consent to our use of cookies as outlined in this policy.

9. International Data Transfers

Your personal data is primarily stored and processed in Hong Kong. If data is transferred outside Hong Kong (e.g., for cloud storage or third-party services), we ensure compliance with applicable data protection laws and implement safeguards such as standard contractual clauses.

10. Privacy Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on our website (https://ablehk.org/) with the updated effective date. We recommend reviewing this policy regularly.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact us:

  • Email: [email protected]

  • Phone: +852 6612 4915

  • Address: 7/F, Good Harvest Centre, 270 Lockhart Road North, Hung Hom, Hong Kong

12. Effective Date

This Privacy Policy is effective from July 8, 2025.